Visitor conditions

Visitor conditions

Stichting Portaal van Vlaanderen applies general visitor conditions. These general visitor conditions apply to all legal relations between the Stichting Portaal van Vlaanderen and the visitor.

Definitions

Portal of Flanders: The objective of the Portaal van Vlaanderen Foundation is to promote public interest in maritime activity in and around the territory of Terneuzen. The Portaal van Vlaanderen, located at Beneluxweg 101 in Terneuzen, consists of an information center with an exhibition hall and a film meeting room.

Visitor: any person entering the information center the Portal of Flanders or participating in any of the activities organized by the Portal of Flanders.

Entrance ticket: a ticket that provides access to one or more activity(s) at the Portal of Flanders during opening hours.

Entrance ticket: an entrance ticket or similar proof (such as an invitation, a voucher, an online e-ticket for individual or group visit), which provides access to one or more activities of the Portal of Flanders.

Officers: all persons working in the Flanders Portal on behalf of the Foundation.

Access

• Admission to the information center is free.
• Visitors are only entitled to participate in one or more activity(s) upon presentation of a valid admission ticket.
• The visitor will show the admission ticket to officials of the Portal of Flanders upon request.
• The visitor will not obtain a refund of the entrance fee in case of loss or theft.
• An entrance ticket purchased in advance becomes invalid after the expiration of the validity period stated on the entrance ticket. For groups (with or without guided program), only the booked date applies.
• An entrance ticket cannot be exchanged.
• Objects that pose a risk to the safety of persons, the exhibition or the information center building are prohibited. If the visitor wishes to bring any of these objects inside, access to the information center will be denied. Objects found during access control and covered by a legal prohibition will be turned over to the police.
• The information center is accessible to wheelchairs and strollers.
• The outside deck of the tour boat is accessible to a limited number of wheelchairs.
• Baby carriages, walkers or wheelchairs are carried on the train(s) only in the baggage car.

Rules of conduct

• Smoking is prohibited in the information center, on the train(s) and on the tour boat.
• Pets are allowed if leashed.
• Taking photographs or filming is permitted. For temporary exhibitions, there may be a ban on photographing or filming specific objects.
• Photographs and film recordings may be used for commercial purposes only with the permission of the Flanders Portal.
• Visitors are expected to be considerate of other visitors and avoid nuisance from disturbing or loud noises.

Liability

• Flanders Portal Foundation is not responsible for loss, theft or damage to personal property.
• Stichting Portaal van Vlaanderen is exclusively liable for damage suffered by the visitor if and insofar as that damage is a direct consequence of gross negligence or intent on the part of the Portaal van Vlaanderen.
• The following circumstances will never lead to any obligation to refund monies paid:
  - Nuisance or inconvenience caused by other visitors, such as noise pollution, inappropriate behavior, violence or theft;
  - Damage caused by other visitors;
  - Nuisance or inconvenience caused by maintenance work including refurbishment or the (re)arrangement of rooms;
  - Nuisance or inconvenience caused by the improper functioning of facilities in the information center.

Safety and calamities

• Visitors' stay in the information center and participation in activities is at their own risk.
• Staff instructions should always be followed.
• Children under the age of 12 may visit the Flanders Portal only when accompanied by an adult. Parents or supervisors are at all times responsible and accountable for the behavior of the minors they accompany.
• Persons under the influence of alcohol or drugs may be denied access to Flanders Portal.
• The visitor is liable for any damage he causes to the building and the exhibition therein, the tour boat and the train(s).
• Weather conditions may lead to modification of the package or in extreme cases cancellation of the activity. We will make every effort to inform the visitor of this in time.

Group visit

• A group consists of a minimum of 10 people.
• Larger groups should be split into smaller groups of up to 20 people per group.
• The date and time of the group visit admission ticket can be changed up to 48 hours, if availability is available at the desired new date and time.
• The organizer of a group visit is the point of contact and ensures that group participants comply with the general visitor conditions.
• You are requested to arrive on time, approximately 15 minutes before the start of the arrangement. If you arrive late, you run the risk of having to shorten the total time of the arrangement.
• Changes in the number of participants can be made up to 2 days before the appointment date, after that the specified number of participants will apply.

(Online) tickets and cancellation

Reservations made and tickets ordered through www.portaalvanvlaanderen.nl are subject to the following cancellation policies:

• Paid (e)-tickets for groups and individuals can be cancelled free of charge up to 48 hours before the start of the activity, unless the activity includes a meal component.
• Tickets with a meal component can be cancelled free of charge up to 5 days before the start of the activity.
• For cancellations after the above time, no refund of the purchase price is possible.
• Tickets are transferable to persons falling within the same price/age category.
• E-tickets may be displayed as print, or digitally on a screen, such as on a smartphone. The ticket holder is responsible for ensuring that the e-ticket is legible.

Other provisions

• Found items will be taken into safekeeping by the Flanders Portal.
• When the owner of a found item reports, they have the choice of picking up the item or having it sent COD.
• The Portal of Flanders reserves the right to destroy found objects that have not been collected after three months.
• Visitors may make suggestions or complaints by sending an e-mail to info@portaalvanvlaanderen.nl. Complaints will be investigated and responded to within 10 business days.
• Prices of products and services are listed including VAT.
• Deviations from the general visitor conditions are valid only if expressly agreed upon in writing.