Terms and Conditions
General Terms and Conditions Portal of Flanders for group arrangements.
Groups A group consists of a minimum of 10 people. An agreement has been concluded if the Gateway to Flanders and the customer have gone through the arrangement by telephone or in writing (via e-mail) and the arrangement has been confirmed to the customer by the Portal of Flanders in the same way. The person who enters into the agreement on behalf of the customer / group is liable for all obligations arising from the agreement.
Payments are made by transfer to account number NL65 RABO 0103742131 in the name of the Gateway to Flanders. Or on the spot on the date of the arrangement, preferably by debit card.
Cancellations and changes
Cancellation must be made in writing, with the sending date as the cancellation date.
In case of cancellation within 7 days before the appointment date, 25% of the reservation sum is due. The number of participants can be changed up to 2 days before the appointment date, after which the specified number of participants applies.
You are requested to be present on time, approx. 15 minutes before the start of the package. Departure times are strictly adhered to in order not to disadvantage anyone. In case of late arrival, you run the risk that the total time of the package will have to be shortened.
The visitor trains can accommodate up to 24 people.
The VB-11 can accommodate 12 people and is also used for larger groups that have agreed on an arrangement / change program. The VB 11 sails at the indicated times.
Participation is at your own risk.